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Can you record predictive dialed calls?

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Stinney

Stinney

IS-IT--Management
Nov 29, 2004
2,029
US

We are station side recording and recording outbound calls from our IVR stations.

However we are developing a predictive dialer and the outbound calls now "originate" from an outbound VDN instead of the IVR station.

Is there any way to record this outbound portion of the call? I tried adding the VDN and the CTI link extension into Witness but it doesn't record the call.

- Stinney

Quoting only proves you know how to cut and paste.
 
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