Can you limit Norstar call log to individual handsets?

[TH112]

I have enabled the call log feature on my system, but I essentially get a log of the calls to every set in the office. I am just looking to confirm that what I want can't be done. I would prefer to allow all users to have a log of all of the calls on THEIR sets.

Can I assume that the functions under F*84 allow me to either log all calls MISSED by an individual set, or else all calls that have come in on ALL sets (missed or not)?

 

[curlycord]

Log All Calls will do just that, look in the Norstar System Coordinator Guide for a full description of all the choices to see which one suits you.

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[TH112]

I am currently using "Log All Calls", but it is not doing that. Instead it seems to be logging all calls in to our office (whether to my extension or any other extension).

Edit: I just tested it by calling in to several different extensions in the office and either picking up or leaving it to goto voicemail.

When I call MY extension and pick up the phone, the call log shows my name (in text) as the pickup. When I call a different extension and I pick up the phone, the call log shows the voicemail extension number as the pickup (even though the call never went to voicemail).

That said, I still do see all calls coming in to the office in the call log, most with the voicemail extension as the pickup.

 

[curlycord]

I am confused
"I am currently using "Log All Calls", but it is not doing that"
then
"Instead it seems to be logging all calls in to our office (whether to my extension or any other extension)."
That does not make sense at all

As I said above, if you set it to "log all calls" it will do just that.

Did you read the manual and look at the other options?



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[curlycord]

Which software do you have?

Do you have lines assigned to these phones?




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