We have a number of DID lines, and have discovered recently that when making outgoing calls, the system gives out the main site number. This is all well and good, but when a caller uses their voicemail redial feature, they dial in on the main site number, which gets routed to one of our contact centres, meaning agents then have to fathom out which site the person who made the original call works, and what their phone number is. Even if the caller leaves the DID number in the voice message, not everybody will bother to write this information down. I have spoken to our admin team, who tell me that it is not possible to program an alternative number by extension, and that the main site number is always given out. Back in the days of our Meridian system, it was possible to do this, so I find it hard to believe it is not possible on Cisco! Can anybody confirm if this is the case, our hopefully give some guidance on how the CLID can be programmed by extension.
Many thanks in advance.
Many thanks in advance.
