Can we have caller hear zip tone too?

[BHodgins]

We've recently started using auto-answer for ACD calls. The agent hears the zip tone just fine. But the caller no longer hears a ring that their call is being connected and just a second or two of silence until the agent starts to speak. The zip tone is less than a second, so that's not the problem. Is there a way to have the caller hear the zip tone too? Or something at least while the zip tone is being played to the agent?

Thanks,
Bill

 

[Nick44]

What is the first line in your vector?
If it is "wait 2 seconds hearing silence" try changing that to "hearing ring"


Speak softly and carry a big switch