Fenderplayer1
IS-IT--Management
Can the Supervisor pull an active acd call from an agent on Nortel CCM6 -CS1000 PBX. If so how....
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Can the Supervisor pull an active acd call from an agent on Nortel CCM6 -CS1000 PBX. If so how....
- Thread starter Fenderplayer1
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Splic3d
Vendor
- Dec 28, 2012
- 499
I don't believe you can "pull" a call from an agent but you can call the agent while in observe mode and be connected in the call with both the agent and caller.
Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti
Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti
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