Fenderplayer1
IS-IT--Management
Can the Supervisor pull an active acd call from an agent on Nortel CCM6 -CS1000 PBX. If so how....
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Can the Supervisor pull an active acd call from an agent on Nortel CCM6 -CS1000 PBX. If so how....
- Thread starter Fenderplayer1
- Start date
- Status
Splic3d
Vendor
- Dec 28, 2012
- 499
- 0
- 0
I don't believe you can "pull" a call from an agent but you can call the agent while in observe mode and be connected in the call with both the agent and caller.
Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti
Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti
- Status
Similar threads
- Locked
- Question
