Can the NOT READY codes be displayed on the phone? 1

[markus115]

We are on a Notel PBX(81c) and running Symposium 5.0. The agents are using Not-Ready reason codes to track their time not on a call. The codes are working, but the problem is that when they press the ActCode button on their phones, enter the code, and press the button again, the agent has no way of knowing if they entered the correct code or not. We are using M3905 sets. Does anyone know of a way to get the phone to display what code was entered?

 

[nortelinsd]

It is possible to display the last activity code entered by using a Display (dsp) key. If the agent has a key available on the phone, you can add a display (dsp) key. Here's how it would work:

After the activity code has been entered:

Press Display
Press Activity Key
The last number entered is shown on the display

Go Blue Devils!