Can the CDR output be modified to strip specific digits from the data?

[hhallett]

Our 3300 ICP system is set up as "clustered" even though everything is in the same rack. Therefore, when, for example, a call made on one of the AX controlers is routed to an outbound trunk on the MXE controller (or vice versa) the dialed number in the CDR data is prefaced with the access number for the controller the call is being routed to. (Ex: 2125551212 becomes 55542125551212.)

This throws off the dialed number reporting field in our 3rd party CDR software.

Can the 3300's CDR output be modified to strip specific digits from the data?

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[kwbMitel]

in your modified digits for ARS where you are inserting the 555 put the 555 in brackets {555}

Anything within the brackets will not be reported in ARS.

This must be done in modified digits

**********************************************
What's most important is that you realise ... There is no spoon.

 

[hhallett]

No digits are being inserted via a digit modification plan. Each controller is being treated as a remote unit.

I don't think that I explained it well enough. Let's say that a call (either internal or external) has come from (or through) the MXE Controller and is intended for a user on one of the AX controllers. The MXE will dial that AX's route access number first.

In the digits dialed table for each controller is the 4 digit route access number for the other controllers. (Ex: MXE uses the route access numbers for AX1 & AX2, AX1 uses the route access numbers for MXE & AX2, etc.)

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[kwbMitel]

External calls should not be using Cluster Digits, they do not need to use any digits at all.

Internal calls, why would it matter.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[hhallett]

All I know is that this is how calls are routed between controllers on our system. Below is an example of one entry on the CDR stream for AX Controller #1. You'll see in column 5 the incoming call. In column 6 the "cluster digits" for the MXE controller (5554) and the extension the call is going to.

12/05 11:24 00:01:42 T863 9493739350 55541623 A X999

What I'd like to be able to do is strip off the cluster digits before the data goes to our Call Accounting program.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[kwbMitel]

Ok, Your last post might have been a better place to start.

Up until now I thought we were talking about outbound calls. Now I understand that we are talking about inbound calls.

Personally, I wouldn't invest the effort but I know there are COS options for how SMDR displays Caller ID digits

I don't think you will be able to remove the cluster digits at all



**********************************************
What's most important is that you realise ... There is no spoon.