Can the automated attendant forward a call to a queue

[pcutler]

Hi,

Due to a change in the workflow of one of our departments, I need to
re-direct some incoming calls to an existing ACD queue.

At this time the calls come in through an automated attendant. I'm wondering
if I can simply change the programming on the attendant to point the call to
an ACD queue when the caller picks that option?

I see no reason why it wouldn't work, but I'm looking for advice before I
try this myself.

Things tend to get a bit exciting here if the ACD queue goes south.

Thanks for your help.

Peter.

 

[Guest_imported]

Ya you can do that in the voice mail prompts set it up using the CL to the acd Q when they press the button you want them to. It should work just fine

 

[SteveTheGeek]

We've currently got our system (Option11) set up with callers prompted and sent to ACD queues, so I can't think of any reason yours won't.
-Steve

 

[pcutler]

Thanks,

I tried it on the weekend and it works fine.

Peter.