Can SX20 forward calls off-net?

[mforrence]

I have inherited a customer with SX20 - they would like to send an occasional call off-site thru one of two methods:
1. Transfer off site via trunk to trunk transfer (maybe via speed dial).
2. Perform a centrex-type transfer - hopefully from switchboard.

Does SX20 support either of these?

Thanks!
Mike

 

[kwbMitel]

For Centrex Type transfer you would require centrex type trunks (unlikely)

For Trunk to trunk conference no problem except maybe the fact that 2 trunks are tied up for the duration of the call. Unless you have enough trunks to be able to lose 2 or 4 at a time I wouldn't recommend this either. Also, depending on the CO and the trunk type, you may have issues with disconnect after the call is completed possibly locking up your trunks indefinitely

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mforrence]

Actually, customer would be OK with centrex if PBX can generate a hookflash on the trunk from console and/or analog station. They only have four or five trunks so the trunk to trunk could be a real problem.

Mike

 

[kwbMitel]

You misunderstood.

The TRUNK must be centrex, is it? I doubt it.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mforrence]

While the trunk is not currently Centrex (currently loop-start POTS), the customer would be happy to change in order to make this function work well. However, there's no sense in making it Centrex if they cannot generate a hookflash from the console...

Mike