Can StarFlash work with two companies

[fosterprinting]

We have recently moved into a facility with another company. They currently have a Nortel Meridian and StarFlash system. Rather than do things in parallel, we decided to move all our phone lines onto their system. Company A has 3 lines and we have two. The Starflash answers only their 3 lines by initial design. Answering all 5 lines would generate the wrong message for our two added lines. I have a few questions.

Can one StarFlash answer differently for two companies? So far I have not figured out how. My telco installer said no and it couldn't be done. He didn't try and that was that. Currently we have the 3 lines for Company A in a seperate pool from the our 2 lines.

Second question - if the above answer is no, can my phone extention ring back to Starflash if I do not answer? I can get into the ADMIN and have setup the mailbox(es) but I am not sure whether the Nortel system can redirect the non answer to the Starflash - kind of a backdoor answering machine.

 

[exsmogger]

A Flash can handle 2 different companies. Simply assign the respective the lines for company A to greeting table 1, and the lines for company B to greeting table 2. See our website for a quick reference on Flash programming.

Brian Cox

http://www.jandjcommunications.com

 

[bkrike]

Yes- flash can definitely can handle two companies. You should find another installer. One who is qualified / authorized for Nortel.

 

[BagsNYC]

This should not be a difficult task, but like bkrike said, you need to find a more qualified Nortel vendor..

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[Nortellian]

the ports on the flash will limit how many calls flash can handle at once.