scriptscience
Technical User
can someone explain walkaway time?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
can someone explain walkaway time 1
- Thread starter scriptscience
- Start date
- Status
-
1
- #2
Milesprower
Programmer
It is basically a subset of hold time. Agent puts the caller on hold. Agent "quick disconnects" headset to retrieve information. Agent returns to desk and reconnects headset. Agent takes caller off hold. The walkaway time is the time the headset was disconnected.
You must have the correct hardware (phone, headset) so that the switch can sense the quick disconnect. Very few call centers use this feature.
You must have the correct hardware (phone, headset) so that the switch can sense the quick disconnect. Very few call centers use this feature.
- Status
Similar threads
- Locked
- Question
- Locked
- Question