Can someone check my scripting...not using if statement

[Telecomlady]

Is this a correct statement in Symposium? These agents are not getting calls. I want the SLSINTPAY_5103 to get calls after 1 min in queue. I'm I doing this correctly?

IF (AGE OF CALL >60) THEN
IF NOT OUT OF SERVICE SLSINTPAY_5103 THEN
QUEUE TO SKILLSET SLSINTPAY_5103
WAIT 2
END IF
END IF

Thanks in advance!

 

[conkyd]

Is that the full script???
It has no treatment listed for calls <60secs.
Is there a wait 60 beforehand, or is part of a larger script that has been queing to a different skillset for 60 secs?

 

[Telecomlady]

This is a new portion of the script that I added. It has been queueing to other scripts prior to this statement.

 

[conkyd]

That should work then.
Do people have that skillset added to them?
Is the call progressing to that part of the script ie the call is not left in a loop section.
Can you post the whole script??

 

[johnpoole]

is it working? here's one of my age of call

wait 2  

        
    SECTION CHECK_AGE
       IF(Age of Call > 20) THEN
         IF NOT OUT OF SERVICE Operators_Super THEN
           QUEUE TO SKILLSET Operators_Super
             WAIT 2

       END IF

reading the two, i don't see a show stopper

john poole
bellsouth business
columbia,sc