can somebody help me here asap please Prefix|ARS problems

[kkattfish]

I have 3 g700's

credit card maching is running through the phone switch and is dialing a 9 to get out. however when our parts counter tries to run a credit card, it keeps saying can't complete then tries again. sometimes it works on the 2nd try, 3rd try or never. below is my results from a trace station on the extension.
what is prefix|ars and how come sometimes it only dial part of the number sometimes the full number. how can i make it dial the full number everytime.
Or if there is something else somebody sees, please point it out as i am desperate at this point and need a fix asap.

time data
09:27:43 seize trunk-group 141 member 4 cid 0xe32
09:27:46 dial 918774880358 routeREFIX|ARS
09:27:46 outpulse done 18774880358
09:27:54 idle trunk-group 141 member 4 cid 0xe32
09:27:59 active station 3288 cid 0xe37
09:28:02 dial 91877488 routeREFIX|ARS
09:28:02 term trunk-group 141 cid 0xe37
09:28:02 G711MU ssff ps:20 rn:4/4 10.20.2.45:2364 10.20.2.43:2868
09:28:02 xoip: fax:Relay modemT tty:US uid:0x4000f cid:0xe37
09:28:03 dial 918774880358 routeREFIX|ARS
09:28:03 route-pattern 142 preference 1 cid 0xe37
09:28:03 seize trunk-group 141 member 5 cid 0xe37
09:28:06 dial 918774880358 routeREFIX|ARS
09:28:06 outpulse done 18774880358
09:28:16 idle trunk-group 141 member 5 cid 0xe37
09:28:21 active station 3288 cid 0xe3b

Thank you

 

[SF0751]

Is this issue related to (or the same as) the question you posted in thread690-1273575?

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[kkattfish]

yes, should i have just updated that one? if so i apologize.

 

[srmega41]

I am no expert on Avaya, but your trace looks like it is using trunk group 141 first, and is only allowing 7 digits. Once the second call tries using trunk group 142, it is able to send all 11 digits.

Is it possible using ARS that the first Route-Pattern option in your selection is only set for 7 digits (Trunk-group 141), and the second Route Pattern allows all 11 digits?

Scott M.

 

[kkattfish]

and to add to the previous post in case people look at that one, it does not just roll between 3 numbers as i had been told. i called out from an analong phone today and got 6 different numbers.

 

[kkattfish]

that's what i was wondering, but it actually says it's using route pattern 142, is that the same as trunk group?

 

[lisalisa173]

check with the credit card company or try to dial the number is it dialing. I Believe the 9 should not be sent out the T. lisa

 

[kkattfish]

the 9 has to in order to get outside. i ended up just piggybacking the cc machine onto a modem we have in the head end room. thanks though.