Can PBX pass different forwarding numbers? 1

[phuzzy42]

Meridian 11c release 25.40 B+
Centigram (Mitel) NuPoint Messenger voicemail (external)

I'm trying to set up multiple users on a single phoneset, each with their own voicemail, but the Centigram isn't integrated so things aren't working quite right.

I built ACD 3991 and pointed it to DN 3454 with NCFW.
I gave 3454 CLS SFA.
I set up a mailbox for 3991 and can use it if I dial voicemail directly.
3991 rings to 3454 just fine.
When I dial 3991 (internal or external - 3991 is a DID) and let it ring out to voicemail I see
Voice Mail
3454 3980-6009 "F "
on the display, so I know the PBX is passing 3454 instead of 3991 to voicemail and I get 3454's mailbox, which is what you'd expect since 3454 is "in control" when FDN kicks in.

[BLUE]Question - When a caller dials 3991 and the user isn't there, can the PBX pass the ACD's 3991 DN to voicemail instead of the 3454? If so, what do I need to change?[/BLUE]

I haven't figured out how to make the Centigram do a tree mailbox - its docs are almost as obscure as the Meridian's sometimes. A tree mailbox would send both callers and users to a single spot where they'd manually pick which voicemail to use ("Press 1 for John Smith's voicemail, 2 for Jane Doe..."), but I don't have anything to use for an example to figure out what I'm doing wrong.

If the Meridian can send different DNs to the Centigram depending on which DN or ACDN was dialed, my problem is solved. Or if someone knows enough about the Centigram to explain how to make a tree menu work, that'd be even better.

Here's the ACD:

TYPE ACD
CUST 0
ACDN 3991
MWC  NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 3454           <--  This is the phoneset DN
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO  NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ  NO
OCN  NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR  NO

Here's the phoneset:

DES  ADMIN
TN   013 0 00 04
TYPE 3903
CDEN 8D
CUST 0
FDN  3980           <--  This is the voicemail DN
TGAR 1
LDN  NO
NCOS 3
SGRP 0
RNPG 4
SCI  0
SSU
LNRS 16
XLST
CLS  CTD FBD WTA LPR PUA MTD FNA HTD TDD HFA GRLD CRPD STSD
     MWA RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDA CDMD LLCN MCTD CLBD AUTU
     GPUD DPUA DNDD CFXA ARHD FITD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO  0
HUNT 3980
LHK  1
LPK  1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 SCR 3454 0     MARP
        CPND
          NAME Phone Test
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     01 SCR 4454 0     MARP
        CPND
          NAME Phone Test
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     02 ADL 16
     03 ADL 16
     04
     05
     06
     07
     08
     09
     10
     11
     12
     13
     14
     15
     16 MWK 3980
     17 TRN
     18 AO6
     19 CFW 16  3951
     20 RGA
     21 PRK
     22 RNP
     23 SSU 0000
     24
     25
     26
     27 CLT
     28 RLT
     29
     30
     31
DATE 20 FEB 2006

Thanks in advance for any help.

Steve Harmon
Greenfield, Indiana

 

[GHTROUT]

If you use a "Phantom TN" in place of the ACD quese, you are more likely to deliver the origonally dialed DN to the system - and flag the mailbox you wish for.



~
Gene of

http://www.GHTROUT.com

~

 

[phuzzy42]

Thanks for replying.

I've never had to set up a phantom. In a post on Jan 9, Hasago mentioned phantom loops start at 61 on an 11c. When I try to build a phone on 61 (and 62, 63, etc.) I get a SCH0122 Loop out-of-range error so apparently phantoms aren't enabled. LD 22 SLT says I have 2500 phantom ports available. How do I enable them?

Steve Harmon
Greenfield, Indiana

 

[yyrkroon]

Set DNIS to YES on the RDB for that DID route will also solve this problem, but this will affect all calls.

 

[srmega41]

In LD 97

REQ  CHG
TYPE SUPL
SUPL N61

This will start your ability to build a Phantom on TN 61 0. If you need another, you would add it here. Older systems required you to build Phantoms on SUPL 96, and increase by multiples of 4, so if you get an error on N61, use N96. Trick is, you will still build your TN on 61 0.

Hope thie helps,

Scott M.

 

[johnpoole]

the mail looks at the original dialed dn. either make the original dialed dn a menber of that mb or use an idc table to change the original dialed dn.. phantom's are great for a work around but i seldom use them due to lic cost. i have 4 built in my switch, not on a phantom loop but on a data port... 64 0 14 30..example

john poole
bellsouth business
columbia,sc

 

[phuzzy42]

Scott, that didn't work for me. The highest card in the box is in slot 15, if that makes any difference.

REQ  prt
TYPE supl
SUPL

SUPL  SUPT SLOT XPEC0   XPEC1

 000  STD  LEFT 01 0 1  -- - -
 004  STD  LEFT 02 0 1  -- - -
 008  STD  LEFT 03 0 1  -- - -
 012  STD  LEFT 04 0 1  -- - -
 016  STD  LEFT 05 0 1  -- - -
 032  STD  LEFT 06 0 1  -- - -
 036  STD  LEFT 07 0 1  -- - -
 040  STD  LEFT 08 0 1  -- - -
 044  STD  LEFT 10 0 3  -- - -
 048  STD  LEFT 09 0 3  -- - -
 064  STD  LEFT 11 0 3  -- - -
 068  STD  LEFT 12 0 3  -- - -
 072  STD  LEFT 13 0 3  -- - -
 128  STD  LEFT 32 0 1  33 2 3
 132  STD  LEFT 34 0 1  35 2 3
 136  STD  LEFT 36 0 1  37 2 3
 140  STD  LEFT 38 0 1  39 2 3
 144  STD  LEFT 40 0 1  41 2 3
 148  STD  LEFT 42 0 1  43 2 3
 152  STD  LEFT 44 0 1  45 2 3
 156  STD  LEFT 46 0 1  47 2 3

REQ  chg
TYPE supl
SUPL n61
SCH5742
SUPL !
>ERR SCH5742
>

SCH5742
Superloop number is out-of-range (0-255).

I also tried N60 because the loop numbers look like they start on even digits. Also, I tried to print anything that might be on loop 64, for instance, and I get the out-of-range error again.

John, the Centigram is external to the PBX and I did put the ACD DN as the source for that mailbox, but the 11c is passing the physical handset's DN, not the ACD's DN so the Centigram is opening that mailbox, not the ACD's.

Steve Harmon
Greenfield, Indiana

 

[GHTROUT]

Option 11 Phantom Loop Info

Look for Phantom Loop

>LD 22
PT2000

REQ PRT
TYPE CEQU

CEQU
MPED 8D
SUPL 000 004 008 012
016 032 036 040
044 048 064 068
072 P096 ? This one already exists
XCT 000
CONF 029 030 031

DLOP NUM DCH FRM LCMT YALM T1TE TRSH
PRI 01 24 ESF B8S FDL 0 00
02 24 ESF B8S FDL 0 00
03 24 ESF B8S FDL 0 00
MISP

REQ ****

Build Phantom Loop

>LD 97
SCSYS000

REQ CHG
TYPE SUPL
SUPL N96
WRAP UP SUPL 096 (NEW) ..OK


REQ ****

Add Phantom TN

>LD 10

REQ: NEW
TYPE: 500
TN 61 0 ? Note that you use 61 to build TNs
PHANTOM
CDEN
DES TEST
CUST 0
DN ****
END OF EXAMPLE


~
Gene of

http://www.GHTROUT.com

~

 

[GHTROUT]

This was a post I save from another form



Yes, on an option 11C moving from rls 23 to 24, the superloop is moved from
64 to 96 and the card slot is moved from 41 to 61 during conversion. It
shocked the heck out of me because I could not find any documentation to say
that that would happen. In the old rls 23 system you could have a max of 3
cabinets so slot 1 - 39 but now you can have 5 cabinets so slots 1 - 59.
Therefore, you start Phantoms at slot 61 which corresponds to Superloop 96.
Makes yer head spin don't it.


posted by
Rick N. Clements
Network Engineer
Williams Energy Services


~
Gene of

http://www.GHTROUT.com

~

 

[phuzzy42]

Thanks Gene, I'll check this out tomorrow.

Steve Harmon
Greenfield, Indiana

 

[phuzzy42]

Got the phantom superloop working - much appreciated. I built a phantom DN on 61 0 but I must be dense because I couldn't get it to work. I only had about 15 minutes to "play" so I'm sure I missed something obvious.

I gave the phantom a DID DN and it's MARPed. I set Hunt to the physical handset's DN. CLS is CTD XFA FNA PUA MWA HTA LNA ICDA. I set FTR FDN to the voicemail DN and also gave it FTR CFW 4.

When you dial the phantom internally, the CPND name flickers for an instant and then the calling phone's display shows the "Release..." message. External calls get the "Not in service" message from Nancy Nortel. Neither rings the physical handset.

Any suggestions? (and please have a star for the great help you've already given)

Steve Harmon
Greenfield, Indiana

 

[GHTROUT]

A Phantom requires the following GTR if you didn't add it: I am using 4 and the 6245 as examples. it is the only way phantoms can do what they need to do.

FTR DCFW 4 6245

So, if the Phantom's DN was 1234...anyone calling 1234 would ring at 6245

Just making sure all observers are covered

^{Gene of}

http://www.GHTROUT.com

 

[phuzzy42]

Thanks, Gene, I found that right after I clicked "Submit".

Steve Harmon
Greenfield, Indiana

 

[phuzzy42]

I've got everything working - a big thanks to Gene.

I created a FAQ out of this thread for other people to benefit.

Steve Harmon
Greenfield, Indiana