Can not receive e-mail with an apostrophe in it

[krobert]

I have an X750e running Firmware 8.3. I have a customer that has an apostrophe in his e-mail address and the firebox is not allowing it in. I can receive mail from everyone else in the company but this guy. His e-mail address is as follows: firstname.o'lastname@company.com. Has anyone experienced this and if so, do you know what you did to fix it. Thank you.

 

[unclerico]

Edit your incoming SMTP policy. Go to the Properties tab, click the View/Edit Proxy button next to the Proxy Action drop-down. Under General -> Greeting Rules. Make sure that you are in Advanced View. Find the entry labeled Non-Allowed characters, click the Edit... button. In the Rule Settings area, find the Regular Expression that is listed, it should look something like this [^-.0-9a-zA-Z_[red]\[/red][\]]. Before the \ marked in red, add the apostrophe. The expression should now look like this [^-.0-9a-zA-Z_[green]'[/green]\[\]]. Click OK three times to get back to the Policy Manager and save the config to the Firebox.

I hate all Uppercase... I don't want my groups to seem angry at me all the time! =)
- ColdFlame (vbscript forum)

 

[Knackster]

Does this user have any issues sendign email to outside of the company?

I believe that you can't use an apostrophie in an email addy... Or at least it's not proper.

Oh well.

On a side note, you might want to upgrade from 8.3 to 9.1

Chris
IT Manager
Houston, Texas