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Can not hear ringing when making outgoing call on PRI

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melbs1

melbs1

IS-IT--Management
May 6, 2004
50
US
Outgoing external calls we do not hear the other end ringing - dial 9, the number and then get silence until they pick up or goes to voicemail.

MICS 7.0 with PRI

TIA

 
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Possible fixes in order:
-Press the reset button on the DTI card to reboot it
-Reboot the KSU
-Upgrade software to 7.1
-Replace the DTI card
-Call the carrier and tell them all the above was done.

Sometimes the carrier had an issue/glitched, resetting card or rebooting system will re-snyc the PRI with the carrier and often fixes the issue.

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