Can not edit script 1

[MiagiSan]

Hi There,

Last week I migrated from MMail to CallPilot. I am using Symposium Express V 4.2 and have a number of seperate call treatments set up in this system. One of the call treatments allows you to leave a message which points to a voice mail box on call pilot. The problem is that if an agent comes available while someone is leaving a voice mail, the voice mail is cut off and the customer call gets answered by the agent. (I want the customer to be able to leave a complete message)

I found a section in the treatment scrpit that shows:

/*Block Greeting MMail Announcement*/
GIVE IVR INTERRUPTIBLE 7200 WITH TREATMENT 1000
/*Block End*/

I want to REM out the word "Interruptible" from this script however the "Save" option is not highlighted after I make the change.

I am logged in as the system administrator; has anyone ever seen this before?

Regards,

R

 

[yyrkroon]

you CANNOT edit SECC Script...Unless you like reloading SECC.

You might want to double check the Call Treatment and make sure its configure correctly. Sometimes the migration process isn't a 100%, but lead you to believe it is

 

[Nortellian]

click activate not save. YYrkroon: What do you mean you cannot edit script. Is this just on the express. I never heard this about symposium. Thanks.

 

[MiagiSan]

Sorry,

I should have included this information; The activate option is greyed out as well. I just attempted to create a new call treatment from scratch and the same "GIVE IVR INTERRUPTIBLE" option was added to the script.

Thanks again

R

 

[yyrkroon]

You cannot edit SECC scripts. The SECC will build those scripts for base on your input from the Call Treatment Wizard and Call Routing Wizzard. This only applies to SECC, this goes all the way back to release 1.0

 

[Nortellian]

Thanks, I never dealt with the secc and didn't realize the difference between secc and full blown sympoisium

 

[yyrkroon]

The SECC is mainly "Wizard" Driven. It provides drop down boxes for you to select and based on your selection, will build out the script for you.

Its mainly designed for smaller non-complex routing CallCenters with 150 agents or less.

 

[johnpoole]

had me for a minute, going live with symposium next week, been reading here to pick up where i left off (rls 1.5) and the you can't modify scripts made me read a little slower.. keep up the good work guys

john poole
bellsouth business
columbia,sc

 

[MiagiSan]

Thank you very much for all of the information everyone. Can anyone think of any other way to resolve the issue.

Part of my call treatment gives the option to leave a voice mail. If a customer is leaving a voice mail and an agent suddenly becomes available, the customer will be pulled out of the voice mail box and the call will be answered.(Happening ever since I changed over to Call Pilot 4 from MMail)

If the "Interruptible" option can not be removed from the script, does anyone know of another possible workaround?

Thanks again,

R