Can internal calls be blocked?

[Zero6]

Hi all,
I wanted to know if it is possible to block internal calls.
example extension 100 cannot call ext 200 or 110.
I thought I could try in user rights, but that didn't work

Does anyone have an idea?

Thank you in advance

 

[Nortel4Ever]

Try a User short code for ext 100 and used the Barred action for 200 and 110. I can't guarantee it will work, but worth a shot.

 

[derfloh]

The only way is to set DND (do not disturb) on the target extension

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Zero6]

Hi defloh,

DND is not an option, as these phones should not be able call any extensions at all, only external

Nortel4Ever : I programmed the user short code

code 1??
telephone 1??
feature barred
Line group id: 0 --> can this be any line id ?

It didn't work

 

[derfloh]

There is a graphic in the docs how call handling works. User and group extensions are always looked up first befor User short codes and system short codes. So no chance to barr internal calls.

You can create a user short code ?D/Dial//100 where 100 is the line group of an ARS form. But from there the only way is external but not to any internal target or short code.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

these phones should not be able call any extensions at all, only external" - why? The exact scenario might yield a better answer. Also what type of IP Office and what type of phones?


Stuck in a never ending cycle of file copying.

 

[Westi]

Put in a user shortcode
N;
Dial
N
ARS Line ID

That will work

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[rcc1000]

Not sure what release you have, but I have a system 9.1.12 & have a similar setup of;
Code 1XX
Feature Barred
Telephone blank
Line Group ID 0

Have this on a SCN system & put even put it in on User Rights for the other systems connected.
It works how you want

 

[sizbut]

It works how you want" - No always.

- SIP/DECT phones typically dial en-bloc, so users can dial a whole target number before any shortcode gets to interfere.

- Feature phone users can select the target from the directory/call history.

Those are the sort of reasons why I asked about the exact scenario, the type of IP Office and the types of phones. They all affect what workarounds will actually work.

Stuck in a never ending cycle of file copying.

 

[Zero6]

Hi all,

Sorry for the late reply, was sick.

So this scenario is a prizon, where the users can call their families, but the don't want them to call any internal number.

They can call only local, and because the phone shows the directory of all extension, the head of the prizon asked if this was possible.

The pbx is an ip office server edetion V 11.0

 

[critchey]

In this situation this is what I would do:

Turn on DND on all prisoner phones(but dont give them a button to turn it off). Add exceptions for the non prisoner extensions so they can get through to the phone. Turn off voicemail for the phone. If they try to dial another prisoner's phone it will just be busy.

The truth is just an excuse for lack of imagination.

 

[Zero6]

Hi Critchey,

If not mistaken I have around 150+ phones, where the 3 phones (J129) are used by the prisoners to dial out.
So just to be clear, the prisoners should not be able to call any one internal using the J129 phones.
DND would have to enabled on all phones correct and then put an exceptions.

What about users that use DND button, will it work normally for them?

 

[Okkie26]

You can try to setup an immediate 'hotline' to the ars acces code.

On the user shortcode ?D, dial, 9, 50.