Can I stop someone from transfering to an extension?

[notme11]

Hoe are you all! I have a bit of an issue I have a BCM400 with call pilot 4.1, we are trying to stop people from dialing straight into someones extinsion once they hit ccr but I cant seem to find the way to stop them can some one help.

 

[pmcilnay]

In your greeting table you can disable dn dialing

 

[notme11]

thanks I've tried that and it works to an extend, but the call still goes to that extensions VM. what I'm trying to do if its possible is to make the caller revert back to the CCR menu. or if not, can I make the CCR only recognize the first digit that way I can make a path with that number and point it to another menu.

 

[gberger]

No, not possible to do this on the Bcm.

 

[SupportDude]

Do you have a particular call flow in mind?
The Auto Attendant is doing what it's designed to do ... answer and distribute calls.
What is your goal?

-SD-

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