Can I report on Options chosen/calls routed from Vectors

[cgogan13]

Hi. I am looking to report on how many callers choose certain options from a vector. We have a Collect step followed by multiple Route To nuumber options. Each number it routes to is a VDN but some options go to the same VDN. Other than by looking in CMS at the number of calls hitting each VDN, is there a way to report on or measure the options that our callers chose?

Thanks in advance,

Ciara

 

[Stinney]

Unless you set up an individual VDN or have External Call History I'm not sure you can get the detail level that you want.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[cgogan13]

Thanks Stinney, a new VDN it is then