Arvindsunny
MIS
I have station for the reception desk my boss want to get a report for the station by CMS
Daily report how many calls is received and made to clients.
Any cms experts?
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Can i Monitor Station with CMS (eg)reception desk
- Thread starter Arvindsunny
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I have station for the reception desk my boss want to get a report for the station by CMS
Daily report how many calls is received and made to clients.
Any cms experts?
DAVIDPAYNE
IS-IT--Management
CMS is not designed to monitor stations. It is designed to monitor and report on call centers stuff, like skills, agents, trunks groups, etc. If your reception desk using a agent ID to take calls, then you can. If not, then no.
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