Can I loop music on a G700 instead of playing from start for 1 caller?

[kyle555]

I was looking for some help regarding G700 music announements, and how to make them loop.

For the most part, it works fine, and as long as anyone is hearing the music, it keeps playing and anyone else that is told to hear music in a vector hears the music from the same place.

My problem is when I have a single caller, and that caller hears the music start 'from the top' and after 2 minutes is told their call is very important to us, and then queues to the music again. If no other caller is bridged onto that music at the time, it starts again from the top, which some people would find annoying and not exactly the same as the previous solution of using an Aux trunk card and having something loop every half hour.

Basically, the question goes: how can I use a G700 .wav music source play for a single caller multiple times throughout a call flow without starting from the beginning?

 

[smokinjoe2938]

I don't think you can

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
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[AvayaTier3]

http://support.avaya.com/elmodocs2/comm_mgr/r5_1/03-300511_5.1.pdf

Documentation link above

All G700 Media Gateways in the system can be assigned as VAL sources, for a
maximum of 250 G700 VAL sources in a large S8700 Series media server
configuration also with up to 10 TN2501 VAL boards, providing an ultimate
capacity of 260 sources for the Avaya S8700 Series servers. TN2501 has 31
playback ports (with 60 minutes of storage capacity) and each G700 VAL
source has 15 playback ports (with 20 minutes storage capacity). Initially each
caller that is to hear a non-barge-in announcement on that source is connected
to an available port until each port has one caller connected. Initially 31
callers can be hearing an announcement from a single TN2501 board (15 with a
G700 VAL source). The same announcement can be playing from multiple ports, each
starting at a different time. Once all ports are busy playing announcements,
subsequent callers that are to hear an announcement residing on that
board/source are queued for that source.

Communication Manager queue size over all integrated announcement
sources is 4,000 callers (S8700 Series/S8300 media servers). When a port becomes
available, all callers (up to 1,000) waiting in the queue for a specific
announcement on that source are connected to the available port to hear the
announcement play from the beginning on a first-in, first-out basis.
At any given time you can have as many as 1,000 callers hearing the same
announcement on a given port of a board/source, yielding a (theoretical,
system-wide) capacity of 31,000 callers connected to a VAL board (or 15,000
callers connected to a G700 Media Gateway virtual VAL source).
Factor in barge-in announcements which continuously play from a single port
(that can have as many as 1,000 callers connected at the same), and this
provides a very, very large capacity for playing announcements.
The measurements announcements commands can be used to monitor the system and
help determine burst conditions, allowing for better load balancing of the
traffic.
--------------------------------------------------------------------------------
Barge-in announcements

The system usually connects multiple callers to the beginning of an
announcement, regardless of announcement type. However, you can also administer
auxiliary trunk announcements, DS1 announcements, and integrated announcements
to connect callers to hear a message that is already in progress. This
capability is called "barge-in."

Barge-in operation

When you administer barge-in by setting the Q field to b, only one port plays
the announcement at any one time. When the system routes a call to that
announcement, the call immediately connects to the port and the caller hears the
announcement as it is playing.
Most administrators administer barge-in announcements to repeat continually
while callers are connected to the port. In this way, the caller listens until
the system plays the entire announcement.

Non-barge-in operation

If an announcement port is available when a call arrives, the system connects
the call to the announcement starting from the beginning.
If an announcement port is not available and the announcement is administered
with no as the queue option, the call does not enter the queue for the
announcement and the caller hears busy or other feedback, depending upon how the
announcement was accessed.

Setting up continuous-play announcements

You can set up announcements to continuously repeat while callers are connected
to the announcement, so that a caller can listen until the system plays the
entire announcement. With a "barge-in" queue, you do not need a separate port
for each announcement.
For example, you can set up an Automatic Wakeup announcement to repeat, and use
a barge-in queue. When guests pick up the telephone to hear an announcement at a
particular time, they use only one port. The message repeats on that port until
the last guest goes off-hook and the message ends.

To set up a continuous-play announcement:

1. Type change announcements. Press Enter.
The system displays the Announcements/Audio Sources screen
2. In the Q field, type b on the same line as the extension for the
announcement.
3. Leave the name that is in the Name field, or enter a new description for the
announcement.
4. Press Enter to save your changes.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[kyle555]

I hadn't actually read all that. Quite interesting actually. Nonetheless, even though I set my announcements to barge, I don't think I get the luxury of keeping that announcement playing on a port in the background if no caller is connected to it anymore thereby making a single caller on a particular gateway going through a vector with music/barge announcement, then a regular announcement, and music again, the music would have to start from the beginning the 2nd time it is invoked in the vector.

 

[AvayaTier3]

have you tried "analog-m" type for announcement?
Plays continuous music or audio source from and external announcement device.
add announcement xxxx - use analog port on g700

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[kyle555]

No, I was trying to eliminate 2 analog ports on G650s doing the music for a dozen G700s and moving to the wav files.

I was trying to answer the question "does it operate exactly the same as analog on an aux trunk from the caller's perspective?"

And I think the only difference is this one I brought up when a single caller gets music twice.