Can get to email, but not webpages

[timorr]

Over the past week, each time I boot my computer (Windows XP home running on Dell desktop), I can get to email just fine (using Microsoft Outlook), but I cannot get to any web pages, and other programs that connect to the internet won't work, either. It is almost like some of the ports are being blocked. I have not made any changes in the past week.
I have found a "fix". If I do a system restore to a date last week when this problem was not happening, everything starts working again. But when I shut down and restart, it is back to not working (except email).
I looked at the windows hot fixes before and after system restore, and there were no extra ones (so it does not appear to be a new hotfix causing this problem).
I have norton firewall enabled, but have not made any changes to it in over a year. I tried disabling it, but did not help.
I am connecting to internet via wireless network and cable modem. I have a laptop that connects via the same wireless network, and does not have any problems (which eliminates the cable modem as the problem).

Can anyone help???

Thanks,
Tim

 

[bcastner]

Start with, and see if it can help, faq779-4625

 

[timorr]

I ran the utility, but am still having the same problem.

Any other ideas?

Thanks

 

[bcastner]

Open a new notepad session, to be called IE_fix.cmd, and copy/paste the below:

regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll

Save the file, then double click IE_fix.cmd and answer the prompts. Ignore any error messages.

Reboot and test again.

 

[linney]

What are your Firewall logs telling you?

Are the any errors being flagged in your Event Viewer logs?

Are the emails you receive being checked by any virus scanner before you open them and if so is that side of things working and setup properly?

 

[timorr]

bcastner,

I did as you said and ran the "program". Each line came back and said succeeded and I rebooted. I am still having problems though.

Linney,
I checked firewall but don't see anything suspicious. Like I said earlier, I disabled it and it still did not work...
Anti-virus is working (checking incoming and outgoing emails).
I looked through all log files on computer that have been modified today. Most look normal. There are a couple that I really can't tell (such as WinMgmt in system32\wbem\logs - has logs saying "no dredge to run" since May 24th. Also, file wbemess in same directory has error messages in it, but it is long...).
One other thing to note. I noticed today that if I let the webpage try to load for several minutes, it will START to load (will start seeing some of the graphics, etc). It takes about 5-10 minutes though. I cleaned out all cookies and temp internet files.
I also bypassed wireless network, just to make sure. No help.

Any other suggestions?

 

[timorr]

One other thing....I can ping the web servers...so I do have network connectivity. It appears to be something higher than osi layer 3.....

 

[Wishdiak]

If I do a system restore to a date last week when this problem was not happening, everything starts working again. But when I shut down and restart, it is back to not working (except email).

I dunno, this sounds like some sort of malware to me. You mention Anti-virus. Have you tried running HijackThis!, Ad-Aware, or Spybot?



Wishdiak

http://www.wishdiak.com

 

[timorr]

I did run spybot...did not see anything unusual (There were a couple of registry entries for gator, which I had deleted months ago...I deleted those registry entries also)....

 

[Wishdiak]

timorr,

If you can ping webservers by name rather than by IP, then DNS is resolving, and it looks like a problem with IE itself.

See

http://support.microsoft.com/default.aspx?kbid=318378

Wishdiak

http://www.wishdiak.com