hunter462003
Technical User
i2002 & i2004 phones
cs1000 w/4.5
PRI
Inbound call to phone - CID works
Inbound call to phone, forwarded to another internal phone - CID works
Internal call to internal phone, forwarded to external phone (cell phone) - CID works
Inbound call to phone, forwarded to external phone (cell phone) - CID DOES NOT work
-- What we get for CID is our BTN, instead of the CID of the original inbound caller. It appears that the forwarding process "strips-off" the original CID and replaces it with our BTN.
Any help would be greatly appreciated. Thanks in advance.
cs1000 w/4.5
PRI
Inbound call to phone - CID works
Inbound call to phone, forwarded to another internal phone - CID works
Internal call to internal phone, forwarded to external phone (cell phone) - CID works
Inbound call to phone, forwarded to external phone (cell phone) - CID DOES NOT work
-- What we get for CID is our BTN, instead of the CID of the original inbound caller. It appears that the forwarding process "strips-off" the original CID and replaces it with our BTN.
Any help would be greatly appreciated. Thanks in advance.