Can CallPilot Notify Me When ALL CallPilot Channels are Busy/Engaged?

[vsmith1026]

OUR SYSTEMS ARE:
Option 61 CS1000 Release 5
CallPilot Manager version 05.01.03.03

MY INQUIRIES ARE:

In order to determine if we are adequately provisioned I would like to be notified (in any manner) that all channels were busy/engaged any time this occurs. Is this possible?

Also,

Our Telecom Vendor advised when all channels are busy/engaged callers will continue to hear ringing until a channel becomes available. Is this true and if we wanted to route callers to our main switchboard centre when all channels are busy, could we do this? If so HOW?

Thank you!

 

[PERRYPJ]

Don't see the first question happening, second question is true

OLD ROLMEN WORKING ON NORTELS AND AVAYA