Can BCM log when phones are forwarded and unforwarded?

[VoiceOfJoe]

We have a BCM50 3.0 system. Ext 221 is forwarded off-hours in the evening when all folks go home. In am, the main phone is unforwarded and reforwarded into skillset. We run a small call center of 12-15 agents. Ops mgr asked is the BCM had a way to log or track if/when this ext was forwarded off-hours?

Is this even an option without some advanced call accounting package?

VOJ

 

[hawks]

I don't think it will log forwarded calls.

 

[dj4020]

You should be able to see the calls in CDR. If a call comes in it should create a call record.

From NTP:

External call forwarding occurs if an extension is configured to externally forward calls in these situations:
• Call Forward All Calls (CFAC)
• Call Forward Busy (CFB)
• Call Forward No Answer (CFNA)
If an incoming call is unanswered and externally forwarded, CDR reports the call as outgoing. The reports show:
• incoming line or extension
• outgoing line
• extension responsible for the external call forward
• reason for the external call forward
• digits dialed