Can AutoAttendant transfer, then overflow to the operator?

[j0mbie]

Hello all, Merlin Magix newbie here. I "inherited" a Merlin Magix system that I've been decently successful in re-programming. I've set up several Vertical systems, so I'm not horribly inexperienced with key systems -- just Avaya ones. Anyways, I have a question I can't seem to figure out.

I've set up an Auto Attendant with several options: your typical "press 1 for sales, 2 for support, yadda yadda." I set up our sales group (extensions 2126, 2127, 2128, and 2129) into calling group 773. I set the overflow for calling group 773 to go to the operator (calling group 771, ext. 2100).

I tested the overflow by dialing 773 on one of the phones -- it rings to all the phones in calling group 773, just like it should. After 25 seconds, it overflows to the operator, just as it should. Here's the kicker though: if a call comes in from the auto-attendant to calling group 773, it doesn't overflow after 25 seconds. It just rings indefinitely.

Am I missing something? Or do calls that get sent through AA break any overflow rules? I tried searching the forum for this particular problem in vain. I'll keep looking and playing around with it, but any help would be appreciated.

 

[j0mbie]

Some additional details!

I'm using WinSPM v9.0 to program this system.
Mode is Hybrid/PBX.
Merlin Messaging is v3.0.
I don't know how to find out a firmware version on the Merlin Magix itself...

 

[Telecomboy]

If it's a PRI and you have it set to group ring, the only time it will overflow is if everyone is logged out or they are all on calls already.

 

[SYQUEST]

You might find this list of test codes useful:

MERLIN LEGEND / MAGIX TEST CODES 03OCT2006

*00 MLX SET TEST (see mtce manual for key sequence)
*01 Test Tone: enter 1 for 1kHz or 2 for 3kHz
*02 not assigned
*03 Test Trunk Access: maintenance pw + logical trunk number (01 - 80)
*04 TouchTone™ Receiver Test: xx rec # + 123456789*0#, good = 3 beeps
*05 Software Version Display (display sets only!)
*06 not assigned
*07 not assigned
*08 ?
*09 MFM Test: Ringback & 1kHz tone burst (see mtce manual for sequence)

____________________________________________________________________
To get the firmware version, go to any display set and press an SA button then *05 on the pad, then you will see it on the display. By the way some of these can be used via the Remote Access feature.

....JIM....