princesspink
Technical User
Hello,
I have this computer that the screen goes black and it seems like it is shutting off but the power button light is still on. You cannot wake it up. If you press the power button, then everything shuts off. Usually you have to press the power button and hold it down for a couple seconds but this happens as soon as you touch the power button.
Once you power back on everything is fine until it goes to black screen again.
I can see in the event viewer it is doing a BugCheck.
I used WinDgb but I dont really know how to read a .dmp file.
This is what I am seeing...
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff805`28fb75e0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffaa02`35c3f7a0=000000000000009f
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffc2027132a060, Physical Device Object of the stack
Arg3: ffffaa0235c3f7d0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffc20271359050, The blocked IRP
How do I figure out what driver is causing this problem?
I have this computer that the screen goes black and it seems like it is shutting off but the power button light is still on. You cannot wake it up. If you press the power button, then everything shuts off. Usually you have to press the power button and hold it down for a couple seconds but this happens as soon as you touch the power button.
Once you power back on everything is fine until it goes to black screen again.
I can see in the event viewer it is doing a BugCheck.
I used WinDgb but I dont really know how to read a .dmp file.
This is what I am seeing...
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff805`28fb75e0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffaa02`35c3f7a0=000000000000009f
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffc2027132a060, Physical Device Object of the stack
Arg3: ffffaa0235c3f7d0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffc20271359050, The blocked IRP
How do I figure out what driver is causing this problem?