Can an ACD phone ring rather than buzz?

[pcutler]

Hi,

I’m sure that this has been covered, but I can’t seem to find it.

We have a Call Center in which the agents need to perform other tasks in addition to manning the “Q”. This can lead them to miss the buzz that indicates an incoming call.

What we would like to do is have the phones ring rather than just buzz once when a call comes in.

Is this possible?

Thanks for your help.

PC

 

[dirkfuzzbucket]

Try CLS FITA

 

[wdhb]

also make sure DBA is set in FTR, LD15

 

[Supernn]

and set cls rngb instead of buzz

 

[roupe]

If you add FITA in CLS, the set will ring/buzz gly as if it were "Onhook"