Can an 1150E phone work with Bluetooth headset in call centre environm

[Chriswilken]

I got the Bluetooth headset to work on only the ACD key but can’t get the headset to operate on the Dn. Is there any special configuration to change so that the wireless headset can work on the DN as well? Please find attached phone config.

REQ: prt
TYPE: tnb
TN 100 0 4 0
DATE
PAGE
DES

DES 1150
TN 100 0 04 00 VIRTUAL
TYPE 1150
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 200
CUR_ZONE 200
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 4
SCI 0
SSU 0010
LNRS 16
XLST
SCPW 3502
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTD TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNIA CDCA MSID DAPA BFEA RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD
HUNT
EHT
PLEV 02
DANI NO
SPID NONE
AST 00 02
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24 25 26
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8100 0 8150
AGN
01 DWC 8100
02 SCR 3502 0 MARP
CPND
CPND_LANG ROMAN
NAME Negashnee Chetty
XPLN 16
DISPLAY_FMT FIRST,LAST
03
04
05
06
07
08 MSB
09 NRD
10
11
12
13
14 ASP
15 EMR
16 MWK 7000
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 18 JUN 2008

 

[tnphoneman]

CLS = IRA and LPK of 2

Deacquire first.

Signature===========================================
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The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

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[Chriswilken]

Thanks for the info. I have tried it by de acquiring and adding IRA to cls and LPK of 2 then required but with no luck. I'm using LG-Nortel 8502 Wireless Headsets. When you use the headset it only response the ACD queue so that you can log on but that's it, no dial tone or anything.

 

[Aquahallic]

We're using bluetooth headsets with 1150 on a call queue.
Have you pulled the latest firmware for the 1150?

Also are you hitting service key twice to get in the menus and enable the bluetooth headset then pairing it?

Aqua

 

[Chriswilken]

The phones do have the latest firmware. I have tried different options to set up the Bluetooth pairing but results are the same. Even if you take them out of the call centre environment and make the phones a normal phone it still doesn’t work. I think that maybe the headset are not suppose to work with 1150 but they work fine on the 1140.