Can a vector work without collecting digits?

[davettz]

Hello,

I'm trying to create a vector to forward after-hours and weekend calls to a remote number.

This is what i tried:
DID number xxxx(a) follows coverage to vnd xxxx(b) and wrote vector as follows.
01.goto step 6 if time-of-day is FRI 17:00 to MON 08:00
02.goto step 6 if time-of-day is ALL 17:00 to ALL 08:00
03.wait 1sec ringback
04.route-to number xxxx(c) with cov y if unconditionally
05.stop
06.route-to number xxxx(d) with cov y if unconditionally
07.stop


xxxx(c) main brdg-app, rings all phones during office hours
xxxx(d) forwards to remote extension


Problem is that it doesn't work. It will sound like an invalid number.
Without the time-of-day (line 1 & 2) it rings once and then disconnects.

I don't want to have a greeting and don't want it to required caller to use digits for options.
How can I get this vector to work without collecting digits? Is there a simpler way to do accomplish time conditions?

Thanks

 

[Midstream]

Perform a software trace on the vector and post the results.

list trace vector xxx

If it sounds like an invalid number, you're getting a denial event. We need to see the denial event in order to help you.

 

[davettz]

LIST TRACE

time vec st data
10:16:15 36 1 vdn e2040 bsr appl 0 strategy 1st-found override n
10:16:15 36 1 goto
10:16:15 36 2 wait-time
10:16:17 36 3 goto
10:16:17 36 4 route-to
10:16:17 36 5 LEAVING VECTOR PROCESSING cid 175
10:16:17 36 5 TRACE COMPLETE cid 175

Thanks for the help!

 

[4merAvaya]

Did you include the 9-1 in the Route-To number?

Kevin

 

[davettz]

Bellow is what I get afterhours when it's suppost to route-to remote extension. This is when it returns with invalid or busy tone, it doesn't even ring. The route-to is pointed to a internal extension(x2014) with cov to a R15. The R15 is then fwd to outside number. If I dial the 2014 it fwd just fine.

LIST TRACE

time vec st data
11:03:30 36 1 vdn e2040 bsr appl 0 strategy 1st-found override n
11:03:30 36 1 goto
11:03:30 36 2 goto
11:03:30 36 7 route-to
11:03:30 36 8 stop
11:03:30 36 8 LEAVING VECTOR PROCESSING cid 281
11:03:30 36 8 TRACE COMPLETE cid 281

 

[rejackson]

Sounds like a problem with the cor somewhere. How does the call get to the vec. If a vdn is used make sure it has the same cor as your phone.

 

[Midstream]

How about your system-parameters features?

Do you have trunk-to-trunk transfer allowed?

Try a list trace tac xxxx on the outgoing trunk group for the remote coverage destination.

 

[SF0751]

06.route-to number xxxx(d) with cov y if unconditionally

What is xxxx(d)? If it is a station with a remote coverage path, you may be running into the problem with double coverage, since your call gets to the vector by dialing DID number xxxx(a) and following coverage to vnd xxxx(b).

Try putting the full outbound telephone number as xxxx(d) and make sure that the VDN has outbound calling permissions.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”