Can a RMB nodem on S3500 be replaced?

[siriussatelliteradio]

Excatly whats in the subject line, can an RMB modem on a S3500 be replaced? Or does the entire server have to be replaced?

Thanks.

http://www.sirius.com

The Radio Revolution has begun....

 

[KenMeans]

It can be replaced

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[siriussatelliteradio]

Thanks Ken...do you happen to know the part number?

http://www.sirius.com

The Radio Revolution has begun....

 

[KenMeans]

What is it doing? does the MSS not see it? I have had this happen and it could be that the software is not loaded from the DVD for the RMB you should see the Z1418rf+* in the loaded sofware if not it can be loaded to make it work.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[siriussatelliteradio]

The modem answers but it does not give you the opportunity to log in via PPP. So basically it doesnt give you a login prompt.

http://www.sirius.com

The Radio Revolution has begun....

 

[KenMeans]

I sounds like the RMB software is not loaded

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[siriussatelliteradio]

Ken,

Shouldnt this software be loaded during the initial implementation of the software?

http://www.sirius.com

The Radio Revolution has begun....

 

[siriussatelliteradio]

Also software Z1418r+b is loaded onto the MSS.

http://www.sirius.com

The Radio Revolution has begun....

 

[KenMeans]

It should be but i have seen systems where it was not. The part number should be on the packing slip of the system. I still think it is a software problem but you never know.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)