Camp On Issue 1

[Mick741]

Hi everyone!

I'm having an issues with an SV9100. A phone is camped on line 1 and were unable to remove it. We've been round every phone and tried to dial 770 and 870 with no luck.

Is there a way to remove this via PC pro software?

 

[Mick741]

When dialling 870 we get the error "Vacant Line

 

[CoralTech]

Hold down the exit key, select Callback then all.

 

[Mick741]

wont remove it unfortunately. Do I need to do this on the phone that camped on line 1?

 

[Mick741]

when dialling line 1 which is displayed with red light on the phone I get the error busy camp. I'm thinking this line is maybe permanently busy rather than camped on?

 

[CoralTech]

Hold down the exit key, select MW then all.

 

[CoralTech]

Yes on the ext that is the issue.

 

[Mick741]

It didn;t work unfortunately. Do I need to do this on the phone that is camped on line 1 or any phone?

 

[CoralTech]

I mean have you reset the system? This is one of those things that without seeing it it's awful hard to fix.

 

[Mick741]

we've tried a reboot of the PBX so far. Yeah it really is. Probably need to get to site for this one. Appreciate your help

 

[OldNECguy]

It sounds like the line is stuck busy. If it is an analog trunk you can disconnect or short it at the Telco demarc. You can reset the system. There is a phone procedure to disconnect a busy line if you have analog trunks, but it takes a few programming steps to enable it.