calls will not release from hold except main phone 1

[kennyjp123]

Hello all, first time here please help!!
I'm on a cs1000, 3900 sets. i have about 20 phones all with the same line appearencs on them. the main phone when call comes in on the Secretary puts the call on hold to have someone pick it up from another phone and they can't. only from the secretary's phone. I've checked cls for xha and it's xhd, I've deleted her phone and re-built it also loaded the latest firware to it. this is still happening not every call just a dozen calls a week. also we are at 7.5 release. someone told me to delete all the phones and rebuild them?? thanks for any help

 

[trvlr1]

See if you have XHA on the main phone in the CLS section, if so try XHD. If that does not help post the print out of the phone. Another possible quick fix is to program a 500 set with the same extension, does not have to attach to a phone, just a dummy, see if that works.

 

[GHTROUT]

The Secretary is probably pressing Conf or Trans before they think they are putting the call on hold. Other phones cannot grab the call unless it is a pure "hold"

Call her, have her put you on hold and it will probably work.

~~
Gene at www.GHTROUT.com

 

[kennyjp123]

Hi here is the TN of the phone that the calls are answered by the secretary. I hope someone sees somthing that i don't. thanks for the help..
REQ: prt

TYPE: tn

TYPE TNB
TN 72 1 3 13

SPWD
DATE

PAGE

DES


DES T13033
TN 072 1 03 13
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN
TGAR 9
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW 1234
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT
LPK 5
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 8941 0
CPND
NAME 7 NICU
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 8942 0
CPND
NAME 7 NICU
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 8943 0
CPND
NAME 7 NICU
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 8944 0
CPND
NAME 7 NICU
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 7014 0
05 DIG 79 28 R
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21
22
23
24
25
26
27
28
29
30
31
DATE 29 APR 2013

 

[kennyjp123]

Hello again; does anyone have any idea's about this problem? I just don't want to delete and rebuild 20 plus phones for no reason. thanks all

 

[Splic3d]

This maybe mute, nut make sure the other sets are not in the shifted mode and not seeing the proper line buttons. I have ran several calls that this was the point - "put call on hold and can't retrieve the call" usually the same set though.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[kennyjp123]

Thanks I will check that out!

 

[kennyjp123]

Hi All just another update with this strange problem; while on the floor trying re-create the issue it happened!
I went to a phone to reboot it and picked up the handset and it right to key 1 instead of key 0? nothing showed on key 0 that the line was in use at all just blank and when I hit the button for key 0 nothing happened either. then I find out key 0 was in use? so this showed up on 2 phones (3904) but 10 mins before the same phone did not have this issue?? Again I'm being told to delete all phones and re-build but it's 20 phones and in hospital NICU unit which is tough to do. any other idea's out there???

 

[GHTROUT]

That's cause you just rebooted the phone and it had not synched with the system. I'm not sure that is a valid test.

~~
Gene at www.GHTROUT.com

 

[kennyjp123]

Actually no I did not get a chance to reboot it at that point. sorry i guess I did not make that clear enough sorry
I was just about to reboot the phone and picked up the handset (just because) and noticed this.

 

[GHTROUT]

Ahhh. Do you have a lot of cases where these phones are on the same line card? If you scatter all the phones in different loops, shelves and cards, you might solve this. It is a known issue that having many phones with the same extn in the same card or shelf, there are problems.





~~
Gene at www.GHTROUT.com

 

[RickyPone]

And if you are going to move them to different loops then you should probably rebuild them while you're at it instead of using the mov command.

 

[PhonemanSam]

In your CLS change IRA to IRD and OLA to OLD now test it.

Nortel all the way.