We have a system on the East Coast as well as in Texas, when the Texas site falls into ESS mode, it's not taking into affect the time difference and they cannot receive calls until 9am, instead of 8 am. The details might be off a little on this as I am getting it second hand, but how would I prevent calls in ESS mode from following the wrong time zone?
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Calls when in ESS Mode
- Thread starter h382
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AvayaTier3
Technical User
Calls are based on location
change location allows defining timezone offset and daylight savings rule
The Main CM uses locations for cabinets, media-gateways (network-region location), ip-network-map (network-region location)
LSP and ESS when in control are using CM programming sync from the Main and do not route calls differently when in control than the CM main.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
change location allows defining timezone offset and daylight savings rule
The Main CM uses locations for cabinets, media-gateways (network-region location), ip-network-map (network-region location)
LSP and ESS when in control are using CM programming sync from the Main and do not route calls differently when in control than the CM main.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #3
AvayaTier3
Technical User
server clusters should have the time set to match the main server's local time. All ESS and LSP servers should have the same time. This will help when analyzing log files in servers and media-gateways. media-gateways sync clocks to the server they register with.
None of the above has anything to do with CM and locations. If the time on the phones being used is on the correct local time, the locations are most likely programmed correctly.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
None of the above has anything to do with CM and locations. If the time on the phones being used is on the correct local time, the locations are most likely programmed correctly.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
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