Anyone ever had issues with transferring calls from a switchboard to a CDN that is tied to a Contact Center Application not working? Whenever our switchboard operators transfer a caller to 73389 which is the CDN for our service department the call just rings and rings. When I call from my i2004 set it works and plays the voice prompt asking me which service department I want. This is only happening when switchboard's try to transfer the call. I am not sure why this is happening and our vendor is currently investigating but though I would check here as well.
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Calls transferred by switchboard to CDN that points to Contact Center
- Thread starter Cory356
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curlycord
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