Calls to PBX Operator not overflowing to Auto-Attendant

[jimenezdc]

Help! Does anyone know what I am missing on this? I have 2 PBX Attendant consoles set up to overflow to an Auto-Attendant in Meridian Mail if the call can't be answered within 16 seconds. This works great for external callers, however, internal calls to the PBX Operators receive ringing until the Operater can answer the call.
This is what I have set-up:

TYPE: ATT
TYPE ATT_DATA
CUST 0

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNI IC1 XTG IDP XLF XBL
FKA MWUD LOD
REA SYA ATDA
ATDN 0
NCOS 4
CWUP YES
CWCL 0 0
CWTM 0 0
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 16
AODN 3050
SPVC 00
SBLF NO
RTSA RSAA
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R001
ICI 01 R002
ICI 02 R003
ICI 03
ICI 04 DL0
ICI 05 RLL
ICI 06 CFB
ICI 07 CFN
ICI 08 INT
ICI 09 IAT
RICI 0 1

Thanks for your help in advance. I appreciate any suggestions.

 

[PERRYPJ]

THAT'S HOW IT WORKS

OLD ROLMEN WORKING ON NORTELS

 

[StanleySteamer]

You are using the Attendant Overflow Position feature.
So when you say "until the Operater can answer the call" you mean the operator has been busy on another call - right?
AOP won't work for calls that are already buzzing on a loop key at the console. For that you need to set up Attendant Alternative Answering.

 

[johnpoole]

make 0 a scr on a soft tn, use remote call forward to a new atdn and fna that set to the menu service, then make 0 a menu service dn using the already used voice service id, i use that work around so that other options will work, i can then forward calls to the att with rcfw in case of disaster or such...

john poole
bellsouth business
columbia,sc