Customer has a G3v12 system. Calls to a VDN are randomly experiencing one-way audio. This did not occur until 2 weeks ago. No changes have been made to VDN, vector, hunt group, or agents. Each agent is using a digital 6408D phone. The only thing I see is an event during some of the calls, "1235 No VOA COR Permissions."
The customer software does not have the VDN option of VOA. It is in the agent's COR and set to "y". With that said, this event may be completely unrelated to the one-way audio.
Direct calls to the agents, by-passing the VDN are clear.
Direct calls to the hunt-group, by-passing the VDN are clear.
Only calls to the VDN seem to be affected.
The customer software does not have the VDN option of VOA. It is in the agent's COR and set to "y". With that said, this event may be completely unrelated to the one-way audio.
Direct calls to the agents, by-passing the VDN are clear.
Direct calls to the hunt-group, by-passing the VDN are clear.
Only calls to the VDN seem to be affected.