Calls Terminated?

[JustRTFM]

Hi there,

could you please advise when these treatments occur:

- Force Busy,
- Force Overflow,
- Force Disconnect,
- Route Call or default treatment,
- the call was transfered to an IVR queue,
- the call was networked out through an NACD queue

Thanx in advance!

 

[sandyml]

You are looking at your "calls given terminate"? Refer to the Historical Reporting and Data Dictionary.

Force Busy: This statistic is pegged when the Give Busy script command is executed. (pg. 164)

Force Overflow: This statistic is pegged when the Give Overflow script command is executed. (pg. 164)

Force Disconnect: This statistic is pegged when the Disconnect script command is executed. (pg. 164)

Route Call: This statistic is pegged when the Route Call script command is executed. (pg. 185)

Default Treatment: Local and incoming network Symposium Call Center Server calls given default treatment as a result of an error condition. (pg. 163)

The call was transferred to an IVR queue - self-explatory.

The call was networked out through an NACD queue: Local
Symposium Call Center Server calls networked out through an NACD queue and answered at remote sites. (pg. 186)

 

[cgilmer]

This can also happen if you use the Give IVR with treatment command to a menu with a "CL". For example in Meridian Mail if you press an option of any type be it a Revert DN or an actual Call command to an extension on or off the switch.

 

[JustRTFM]

2 sandyml

Thanks for your reply.
Would you please also advise what is the source the pages you refer to are from?

 

[sandyml]

Sure -- Historical Reporting and Data Dictionary for Symposium Call Center Server Release 5.0 (dated April 2004)