Calls seem stalled

[mysticphone]

Having trouble with determining the problems associated with a VDN going to a hunt group. The call to the VDN is taking about 25 seconds before it starts to ring. This happens when it is called internally or externally. It is on a definity g3si v6. the VDN and vectors have worked fine for over a year. The vdn is routing the calls to an offsite node where the calls are answered. The first ext in the hunt group is skipped by the time the call starts ringing and so the next ext in line has to answer.

any suggestions would help, thanks.

 

[smokinjoe2938]

can you post the vdn and vector programming for this?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[JanSteyn]

Thanks smokinjoe, i will see if this is possible and will let you know my finding

 

[JanSteyn]

What happens when you phone these extensions directly or the Hunt Group extension

 

[mysticphone]

Yes, when the hunt group extension is called the problem occurs. So it is not the VDN or the vector but the calls to extensions that the cover path is pointing to. I can call those extensions directly without any trouble.

 

[smokinjoe2938]

what does the coverage path look like as it should not look to the coverage path if available agents are logged in or its a hunt group with no members, then it goes directly to coverage path, trying to figure out how you have everything programmed.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[mysticphone]

display vector 49 print 06/26/13 10:43 Page 1 of 3
CALL VECTOR
Number: 49 Name RelCat Night Bo Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? Y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? N BSR? n

01 go to step 10 if ani in table 4
02 go to vector 115 if time-of-day is all 17:00 to all 08:00
03 go to vector 115 if time-of-day is fri 17:00 to sat 23:59
04 go to vector 115 if time-of-day is sun 00:00 to mon 08:00
05 go to step 6 if time-of-day is mon 08:00 to fri 17:00
06 wait-time 0 secs hearing ringback
07 route-to number 3020 with cov y if unconditionally
08
09
10 disconnect after announcement none
11

display coverage path 10 print 06/26/13 10:43 Page 1 of 1
COVERAGE PATH
Coverage Path Number: 10
Hunt after Coverage? N
Next Path Number: Linkage

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? N n
Busy? y y
Don’t Answer? y y Number of Rings: 3
All? N n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? N

Point1: r25 Point2: r18 Point3: r12
Point4: h1 Point5: Point6: