Calls routing after 36 seconds

[teekow]

I have calls being routed far earlier than they should approximately once per week. Calls are supposed to route to a specific extension which is a phantom TN with a voicemail box after 1800 seconds. I can always find the CBC record which shows the call routing after 36 seconds. Only about once a week. In the past it happened more frequently (3 times in a week) and the last 2 weeks it only happened once. Here is the excerpt of one of the scripts and below that is an example of the CBC record. This is SCCS 5.0 SUS0603.

Anyone else ever see this?

Rob


IF (AGE OF CALL >= 1800) THEN
EXECUTE VOICEMAIL
END IF

WAIT wait_gv

EXECUTE LOOP


/******************************************************************************/
SECTION VOICEMAIL

ROUTE CALL 499

********************************************************************************************************************************************************************************* CBC record
Call ID: 161,874,070
23:46:17 Task Flow Handed Off NULL TF: 1 TF: 10000
23:46:17 Application Interflowed NULL L_APP: Master_Script L_APP: GL_EMERGENCY_LOC
23:46:17 Queued To Skillset NULL L_APP: GL_EMERGENCY_LOC SK_SET: Emergency_Loc PRI: 2 1st_TIME_QUEUED_TO_SK
SET: YES
23:46:21 Give Music NULL L_APP: GL_EMERGENCY_LOC RTE: 25
23:46:53 Give Route To NULL L_APP: GL_EMERGENCY_LOC
23:46:53 Give Music Completed NULL RTE: 25 L_APP: GL_EMERGENCY_LOC DURATION: 32
23:46:53 Dequeued From Skillset NULL SK_SET: Emergency_Loc PRI: 2 REASON: CANCELLED
TIME_IN_Q: 36