Calls ring back to transferring extension

[Ghostin]

I have a customer with a MICS and flash mail. The AA answers all calls. If a caller transfers to an extension from the voice mail, and the the call is answered, the answering person can't transfer to another extension without the call ringing back. i.e., I call in a dial extension 25, the customer answers, when she tries to transfer me to another extension, it will ring 5 times if not answered and ring back to her instead of going to voice mail. All extensions are forwarded to voice mail. this is a new customer and we did not do the original install. any ideas?

 

[PERRYPJ]

SOUNDS LIKE THE TRANSFER CALL BACK IS SET SHORTER THAN FNA

OLD ROLMEN WORKING ON NORTELS

 

[Ghostin]

Yea, that was the first thing I checked. Just for grins, I set it to 6 and the Call forward timer to 4.

 

[Roldan]

Did this just start happening? Try reseting the Flash.