Calls rerouting extreamly intermittently

[kc8rlp]

I have had a weird one come up. It is extremly intermittent and really on no particular ext. For examlple if someone dials 7222 the call just routes to another ext. I use 7222 because it is this customers help desk line and is called alot. It will do this once, then if you call 7222 back right away it rings where it is supossed to. Then it does not happen again for a couple days or more. Then out of the blue it will happen again. Again it happens on more than ext 7222, but thats just is where it gets noticed the most. I was just wondering if any of you have ever heard of this before. The system is an ES at rel15

Thanks

 

[Walk1000]

I need Help programming a long distance pic code into a Fujitsu 9600?
I need to find the Command Code for the Fujitsu 9600 that will allow me to program a long distance pic code. This command will dictate the LD used anytime someone dials 9 to call out of the system. Once I get the pic code programed it will ensure the our LD provider can not be bypassed. Anybody know the command code to the Fujitsu 9600 that will allow me to program the code? Thanks

 

[telm59]

kc8, You dont mention if these are ACD pilots,hunt groups or just system fwd.

If ACD check agent prioritys.

If hunt grp check hunt grp members and type of hunt grp.

If fwd, do a disp stsvd for the station in question to see if they have a fwd override.