outonalimb
Technical User
We use a call logging tool (TIM Enterprise) to analyse calls across the business. It works mostly but a significant amount of calls are registered against a U1 user instead of an IP Office extension in TIM.
We've done some testing and can emulate the problem with my mobile number. It registers as a U1 entry. At the site I was ringing, there were no active calls at the site so therefore wasnt presenting as engaged (apart from me ringing), no voicemail turned on, etc. There is only one incoming DID assigned to the site and only one group with up to 4 users inside the group. Lots of calls register successfully, 25% maybe dont.
I've spoken to the support line of TIM and they say it's an Avaya SMDR issue and speak to Avaya. Has anyone else experienced this issue?
Cheers in advance
We've done some testing and can emulate the problem with my mobile number. It registers as a U1 entry. At the site I was ringing, there were no active calls at the site so therefore wasnt presenting as engaged (apart from me ringing), no voicemail turned on, etc. There is only one incoming DID assigned to the site and only one group with up to 4 users inside the group. Lots of calls register successfully, 25% maybe dont.
I've spoken to the support line of TIM and they say it's an Avaya SMDR issue and speak to Avaya. Has anyone else experienced this issue?
Cheers in advance
