Calls Radomly going to Hunt group mailbox 2

[KyBoy]

I have incoming calls going to hunt group 200 and programmed set hunt group out of service button on reception phone. 7 days ago i upgraded software from 8.1 to 9.0.2.0 (860), this particular problem started happening after IT came in after hours and installed a UPS and rebooted the IPO. The following day this random event occured. I removed HG out of service button and reinstalled but it happened again, random incoming calls straight to HG 200 Mbox. I am gonna go to 9.0.5 tonight hoping to fix but has anyone seen this issue before?

 

[amriddle01]

This sometimes happens when the group name matches the system name, doesn't like it for some reason. Also Auto attendants named the same as the system can cause oddness

 

[KyBoy]

This IPO has been working fine for over a year then i went to 9.0.2 the system got rebooted after hours. I researchearched this issue on Tek tips to see if anyone had simular issue. Found one but on far later version but no fix. However i will check names of HG and system ect.

 

[KyBoy]

I went to embedded file management and uploaded system files that didn't take during upgrade and it seems to be working now. On another note I was monitoring calls in status and noticed when calling in from my cell that the call was coming inbound on 2 separate Channels of PRI. We've been getting a lot of dropped calls recently with several different customers in the area but it appears to be all cell phone related. It's Like the cell provider is pushing out calls by two like Noah and the ark.

 

[smokinjoe2938]

call your provider then and have them test the circuit

 

[KyBoy]

Found the problem to be that the 8.1 and 9.0 collective hunt groups do not work the same. The 9.0 has to be in collective call waiting and all HG users with call waiting turned on. In 8.1 it would allow multiple calls to come in at the same time under collective as long as there was a hunt group member available but if two calls come in at the same time with 9.0 in collective one of the two calls will go to HG mailbox no matter if the IPO is busy or not. That was the issue!!!

 

[holdmusic34]

Pink for posting resolution.

You lose, Carl Miller.