Calls Queued on IPCC

[Neily]

I wrote a script that rang a DN whenever a call was queued but there were no agents available to answer it.

This had been working for months, until today. We eventually found somebody had turned off the computer that had IP Communicator installed.

Now we could just use a normal handset, but we don't have any spare and would prefer not to buy one for this.

Is there a way to list in a Performance Monitor for example the number of queued calls (those not ringing or answered by agent).

Maybe a SQL query that we can then use to produce a graph for exemple.

THANKS

 

[JayD77]

1- This Forum is about Callmanager not IPCC, Check the ICM forum for IPCC questions.
2- do you have IPCC Enterprise or Express?
3- In case you have Enterprise you can check for queued Calls in Webview or using SQL Analyzer. (check in the configuration manager the database scheme and search for queue)
4- are you using IP-IVRs?..etc

 

[Neily]

I've put the question in there.

But can you reply to this question in there please:

The SQL idea would be great but i found no ref to what you said to search for.

Can you be more specific???

THANKS