Calls only ring at pricipal console

[lsbarker]

We have two attendants, have always had all calls go the the principal attendant, When she needed a break, an if someone is at the second console she would go position busy and the other would turn position bus off. Call would ring at the second attendant. Now they want the calls to go to both. With both attendants available all calls ring at the principal attendant. Both attendants are in group 1, the vector line2 "queue-to attd-group" does it need a group #

 

[1a22ip]

I got mine to work this way by making the second console to day-only. When both consoles are available the calls are distributed to both. 1 then 2 then 1 ETC. I don't queue to an attendant group. Mine is programmed via Listed Directory Number.

Hope this makes sense.
ED

1a2 to ip I seen it all

 

[lsbarker]

More detail

Definity CC R3

Have three attendants in the attendant group. Attendant 2 is a soft console and not used When the other 2 attendants are both available, calls only ring at attendant 3. If 3 is pos. busy an 1 is available all calls go to 1 an the same for the reverse. Why will the calls not rotate between the two attendants when both are available. Programing as below.

CALL VECTOR

Number: 500 Name: Attd/Vector
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 0 secs hearing ringback
02 queue-to attd-group
03 goto step 7 if queue-fail
04 wait-time 10 mins hearing ringback
05 goto step 1 if unconditionally
06 stop
07 queue-to hunt-group 500 pri m
08 wait-time 12 secs hearing ringback
09 announcement 2228
10 wait-time 60 secs hearing music
11 goto step 9 if unconditionally

CONSOLE PARAMETERS
Attendant Group Name: OPERATOR
COS: 1 COR: 0
Calls in Queue Warning: 2 Attendant Lockout? y
CAS: none
Night Service Act. Ext.:
Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 40 Return Call Timeout (sec): 65
Time in Queue Warning (sec): 25

INCOMING CALL REMINDERS
No Answer Timeout (sec): Alerting (sec):
Secondary Alert on Held Reminder Calls? y

ABBREVIATED DIALING
List1: List2: List3: system
SAC Notification? n

COMMON SHARED EXTENSIONS
Starting Extension: 70 Count: 7
Busy Indicator for Call Parked on Analog Station Without Hardware? n

QUEUE PRIORITIES
Emergency Access: 1
Assistance Call: 2
CO Call: 2
DID to Attendant: 2
Tie Call: 2
Redirected DID Call: 2
Redirected Call: 2
Return Call: 2
Serial Call: 2
Individual Attendant Access: 2
Interpositional: 2
VIP Wakeup Reminder Call: 2
Miscellaneous Call: 6

Call-Type Ordering Within Priority Levels? n


ASSIGNED MEMBERS ( Installed attendant consoles )

Type Grp TN Type Grp TN Type Grp TN

1: principal 1 1 11: 21:
2: day-only 1 1 12: 22:
3: day-only 1 1 13: 23:
4: 14: 24:
5: 15: 25:
6: 16: 26:
7: 17: 27:
8: 18: 28:
9: 19:
10: 20: