CALLS NOT ROLLING INTO VOICEMAIL BOX 1

[delkins1967]

hey there - I have a new DN we built that covers to voice mail (internal Meridian Mail) but will not roll into the mailbox for the DN, instead gives a prompt asking for the mailbox number. once you enter the mailbox number, it plays the person's greeting so the mailbox is set up and working. The TN is configured like all others at the site that are working correctly so I'm obviously missing something here...can someone please take a look and see if anything jumps out at you? any assistance is appreciated, we need to get this working for the person as soon as possible.

thanks! here's the TN
DES 9341
TN 007 0 00 05
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 9299
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 15
SCI 0
SSU
LNRS 16
XLST
UA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 9299
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 9341 0 MARP
CPND
NAME --------------------
XPLN 27
DISPLAY_FMT FIRST,LAST
VMB
VMB_COS 1
SECOND_DN 8124
THIRD_DN
VMB_STATE UPDPEND
01 SCR 8124 0 MARP
CPND
NAME ---------------------
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 4
05 ADL 16
06 ADL 16
07
08 MWK 9299
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 28 MAR 2013

 

[trvlr1]

Check your Mer Mail for alternate routing for that number. I would start in Voice Services - DN Table (otp 3 - Opt 4 - Opt 1) to see if it is being rerouted. Deleting that if it appears may well fix your issue.

 

[delkins1967]

That did the trick, thanks so much trvlr1! I will keep that in mind for next time...
Cheers!