Calls not releasing from IQ to handset

[MitelAvaya]

Got a 3300 on rel 9.0.2.18 with an Enterprise CCM & IQ rel 5.5.
The issue I get is that when I put a call through to the queue, I can go through the menu options etc. but as soon as the agents handset rings, and shows 'IQ Ports' I pick up the handset I get no voice on the agent handset or the handset I'm dialling from.

After around 10secs of silence, the call cuts off.

I've tested the agent handset by setting up a speed dial so it has a DDI and also ringing the extension directly and they both proved ok.

 

[Mitelpassion]

not too sure what this is but check out the PF website.
if there's a specific issue with this it will be listed.

 

[boycey9]

Is the 3300 and IQ on the same subnet?
If not check your gateway addresses

 

[MitelAvaya]

Resolved! thanks for the replies, turns out it was the class of service for the IQ ports.

The Recorded Announcement Device was set to yes rather than no, and that stopped the delivery of the call to the handset, simple yes, easy to troubleshoot no!