Calls Not Going to Voicemail

[TJaramillo]

I have a client with a desk phone (3904), conference table phone (3903) & a analog conference phone (Nortel Polycom)

When you call her extension, it does go to voicemail. However when i delete the Analog (500) TN it goes to voicemail.

WHAT AM I MISSING !!!!

Here are the TN's

DES CONF
TN 004 0 02 15
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 2638 0
CPND
NAME XXXX
XPLN 16
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS UNR DTN FBD XFA WTA THFD FND HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6A CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
CDMR MCDD T87D PKCH MPTD
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR PHD
DATE 11 FEB 2009

DES CONF
TN 008 0 12 07
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 5000
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 5000
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2638 0
CPND
NAME XXXX
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCR 702638 0
CPND
NAME XXXX
XPLN 16
DISPLAY_FMT FIRST,LAST
02 SCC 0208
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 5000
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 16 JAN 2009

DES DESK
TN 020 1 11 03
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 5000
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 5000
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2638 0 MARP
CPND
NAME XXXX
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCR 702638 0 MARP
CPND
NAME XXXX
XPLN 16
DISPLAY_FMT FIRST,LAST
02 DIG 19 2 V
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 5000
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 16 JAN 2009

 

[bigindian65]

i dont understand the question/problem...

Mato' Was'aka

 

[StanleySteamer]

The analog TN should have FNA HTA and FDN HUNT.

 

[TJaramillo]

Ok, now for the FDN HUNT, do i put 5000 which is our VM?

 

[bigindian65]

IF that's where you want it to go, yes

Mato' Was'aka

 

[mjwireless]

When you create the same DN on multiple TN's Marp is important. The TN that you specify Marp=Yes controls the FNA and hunt for that DN

When you build the 500 set, Marp = NO, Then the DN follows treatment from the TN that has Marp

AS i look at your config it appears if Marp was enabled you would not have an issue, so i would venture to guess it is turned off on your pbx, resulting if i remember correctly is is supposed to key off of the most recent tn built but can have inconsistent results.

The above advice of making the FDN and hunt consisten on all 3 TNs will work but i would suggest contacting the vendor to evaluate your TN/DN status for issues, then enable Marp